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Ticket Number: INC1002808 Business Area: DATACOMMUNICATIONS Status: RESOLVED Fault Type: OUTAGE Location: LIDEN Occured: 25/10/2021 11:42 UTC Estimated Time of Repair: 27/10/2021 09:00 UTC Service(s) Restored: 27/10/2021 07:40 UTC Details: 25/10/2021 11:54 UTC We currently have an outage, troubleshooting is ongoing. 25/10/2021 12:04 UTC A field technician ordered to site for troubleshooting. 25/10/2021 16:59 UTC Field technician is on site, troubleshooting continues. 25/10/2021 19:17 UTC Cable fault detected. Repair work will continue tomorrow because of the current working conditions in the area. 26/10/2021 06:12 UTC A field technician ordered to site for troubleshooting. 26/10/2021 12:14 UTC Repair work is ongoing.… [...]

Ticket Number: 000000001049160 Business Area: DATACOMMUNICATIONS Status: RESOLVED Fault Type: OUTAGE Location: BOLIDEN Occured: 03/04/2021 03:33 UTC Estimated Time of Repair: 03/04/2021 07:00 UTC Service(s) Restored: 03/04/2021 04:29 UTC Details: 03/04/2021 03:49 UTC We currently have an outage, troubleshooting is ongoing. 03/04/2021 04:56 UTC All services are restored. [...]

Ticket Number: INC000005626398 Business Area: DATACOMMUNICATIONS Status: RESOLVED Fault Type: OUTAGE Location: BOLIDEN Occured: 03/12/2020 08:03 UTC Estimated Time of Repair: 04/12/2020 05:00 UTC Service(s) Restored: 03/12/2020 22:50 UTC Details: 03/12/2020 08:05 UTC We currently have an outage, troubleshooting is ongoing. 03/12/2020 08:08 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. 03/12/2020 09:35 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. 03/12/2020 21:56 UTC There is an ongoing power outage… [...]

Ticket Number: INC1002793 Business Area: DATACOMMUNICATIONS Status: RESOLVED Fault Type: OUTAGE Location: INDAL Occured: 22/10/2021 07:49 UTC Estimated Time of Repair: 25/10/2021 19:00 UTC Service(s) Restored: 23/10/2021 19:00 UTC Details: 22/10/2021 15:17 UTC We currently have an outage, troubleshooting is ongoing. 22/10/2021 15:20 UTC Cable fault detected. Work will continue on monday. 25/10/2021 12:44 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. [...]

Ticket Number: 000000000991643 Business Area: DATACOMMUNICATIONS Status: RESOLVED Fault Type: OUTAGE Location: SWEDEN – INDAL Occured: 02/12/2020 09:23 UTC Estimated Time of Repair: 03/12/2020 01:00 UTC Service(s) Restored: 03/12/2020 00:04 UTC Details: 02/12/2020 09:55 UTC We currently have an outage, troubleshooting is ongoing. 02/12/2020 12:26 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates. 02/12/2020 22:10 UTC subprovider informs us that a ETR has been set to: 02:00 CET 2020-12-03 03/12/2020 00:48 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. 03/12/2020… [...]

Ärendenummer: 000000000911726 Affärsområde: DATAKOMMUNIKATION Status: AVSLUTAD Typ av fel: AVBROTT Område: INDAL Inträffade: 2020-07-31 10:37 Beräknad klartid: 2020-07-31 23:00 Tjänster återställda: 2020-07-31 19:28 Detaljer: 2020-07-31 10:49 Vi har för närvarande en driftstörning. Felsökning pågår. 2020-07-31 14:36 Felet misstänks bero på ett kabelfel. Tekniker är på plats och felsökning pågår. ETR ändrad. 2020-07-31 14:46 Kabelbrott hos underleverantör bekräftat. Underleverantör har tekniker på plats som arbetar med reparation som bör bli klar under kvällen. 2020-07-31 18:16 Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva. 2020-07-31 19:28 Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni… [...]

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